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OUR RETURN/EXCHANGE POLICY:
ALL WIGS & HAIR BUNDLES - CUSTOM ORDER ITEMS ARE FINAL SALE.
#1. Please inspected your purchase throughly before leaving the store or receiving your order. via shipping or delivery.
#2. Once you've received your product via mail, delivery or pickup in store, you now have up to 48-hours from the time that you've received your purchase to submit a inquiry (concern or missing items). After 48-hours this order will be closed and no further action is demeed neccessary for failure to comply to our return/exchange policy.
If it's not important enough to throughly inspect with the 48-hour window, it shouldn't be deemed important enough to reopen your case due to failure to comply.
THERE'S A NON-REFUNDABLE COST OF $40 PER BUNDLE FOR CUSTOM COLOR OR CLIP-INS. AND THERE'S A NONREFUNDABLE STARTING COST OF $125 FOR A CUSTOM WIG CREATION. IF IT'S OUR FAULT, WE'LL SIMPLY RECOLOR, OR RESERVICE YOUR PRODUCT, BUT THE SERVICE FEE WILL NOT BE REFUNDED AS SERVICES ARE ALREADY BEING RENDERED. IF WE CREATE A WIG THAT YOU DO NOT LIKE BECAUSE OF THE HAIR SELECTED, (WHICH IS NO FAULT ON THE CREATION OF THE WIG), THE WIG CONSTRUCTION IS THEN NONREFUNDABLE. IF WE USE YOUR HAIR TO MAKE THE WIG, THE SAME RULES WILL APPLY.
IF YOU ARE SUBMITTING YOUR CLAIM WITHIN OUR 48-HOUR WINDOW- PLEASE PROCEED TO NEXT STEP:
#3.RETURNS OR EXCHANGES ARE POSSIBLE AT THIS POINT. We will evaluate your case and handle it appropriately to first having the following:
* vaild receipt; next, checking the date to make sure that it's within 48-hour receiving window. Next step: We'll inspect the packaging and hair to make sure that it's in it's original package when you received it. The hair should not be tampered with, or altered in any way, or this will automatically void a return option.
#4. After approving a return or refund; Normal processing window to receving payment back is about 3-5 business days depending on the speed of your credit institute and THERE IS NO WAY TO EXEDITE THIS PROCESS.
Now that you have all the details for returns/exchanges; please sumbit your inquiry to return/exchange if you qualify:
** If returns are no fault of Boss Hair Company, most orders are subject to $50 restocking fee. You must ship/bringpackage back at your expense.
**You have up to 48-hours to retrieve your package. We do not have extra space at the kiosk to store orders for long periods of time. Your order is subject to a $10 storage fee after we've advised that order is ready for pickup.
After we've called and emailed you to indicate that your order is ready for pickup, we expect a pickup within 48-hours.
We'll also advise how long it should take to make your product which is no longer than 3 business days and we always call to update followed with a email or text.
#1. UNOPENED ITEMS - WIG EXCHANGE| HAIR BUNDLE EXCHANGE| PRODUCT EXCHANGE|
EXCHANGE ONLY (within 48-hours)
#2. CUSTOM ORDER- REVISION WORK NEEDED
( ADDITIONAL SERVICE CHARGE IS POSSIBLE- IF IT'S NOT OUR FAULT).
- CUSTOM WIGS, CLIP-INS, AND CUSTOM COLORING - REVISION TO CUSTOM ORDER ONLY. THERE'S NO REFUNDS ON CUSTOM RUNS SERVICE FEE (within 48-hours).
THERE'S A NON-REFUNDABLE COST OF $40 PER BUNDLE FOR CUSTOM COLOR OR CLIP-INS. AND THERE'S A NONREFUNDABLE COST OF $125 FOR A CUSTOM WIG CREATION. *FOR ALL HAIR BUNDLES CUSTOM COLORED BUNDLES, CLIP-INS OR ANY CUSTOMIZATION; NO REFUND IS POSSIBLE FOR THIS SERVICE. IF WE CREATE A WIG THAT YOU DO NOT LIKE BECAUSE OF THE HAIR SELECTED, (WHICH IS NO FAULT ON THE CREATION OF THE WIG), THE WIG CONSTRUCTION IS THEN NONREFUNDABLE.
#3 Refund: Defective products| Refund difference is cost of nonrefundable service fee.
Any questions regarding your order, please call 404-437-8785 for immediate response. Email us at inquiries firstname.lastname@example.org
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